What our customers are saying about MSNI

March, 2005
Merchant Support Network, Inc.

Dear Member,

It is my pleasure to present you with your company's 2004 Honor Roll Award. This award is something you should be proud of. There were 2,200 complaints filed against businesses in San Mateo County in 2004; your company received ZERO! That places you in an elite group.

The San Mateo County Better Business Bureau saw an increase of 15% in complaints received as well as an 18% increase in company inquiries. More than 90% of all complaints and inquiries come from the Internet.

We offer our congratulations to you for accomplishing a year of outstanding customer service. The BBB commends your complaint free status and realizes that this milestone deserves to be recognized. We are committed to businesses such as yours, and are happy to announce you've earned the BBB's "Honor Roll" decal. We encourage you to display it so your customers can see your achievement!

Ongoing independent surveys consistently reveal 3 out of 4 consumers prefer to do business with a Better Business Bureau member company. Imagine your potential customer's confidence in doing business with a complaint free BBB member! Be sure to let your customers know!

Congratulations on your success!

Regards,
Gene O'Neil Better Business Bureau

Merchant Support Network,

This letter is written to let you know that I'm overwhelmed with your staff and services. They are very helpful and patient to my questions. I have always received excellent service and supportive comments every time I call. In today's economy, it is hard to find any service as good as yours. I am so glad to have your service.

Jenny

Usave2000.com

Noy,

I wanted to personally thank you and the entire staff of Merchant Support Network for all of your help in establishing a merchant account for our company. I have been really impressed by the professionalism and dedication to service that I saw from Ramona Robertson, and Andrew Harris. Ramona is a god send to your organization because she promised us she would find us a processor and it happend just like she said. Andrew Harris was also very helpful in making sure that we submitted all of our paperwork correctly, and if something was missing, he always found a way to get a hold of me on the phone or via email. Finally, Noy thank you for always answering my emails and making the extra effort to find our status on our application. I really appreciate the way your entire organization handled the establishment of a merchant account for our company.

I really value your professionalism and I plan to incorporate your customer service principles to our company. Words cannot express my gratitude, but thank you. If you ever need a reference, please feel free to call on me.

Sincerely,

Rey Rodriguez
Vice President
Athletic Technologies, Inc.

Dear Paul and Daryl,

Please let me say that you both give wonderful customer service and I enjoyed working with you very much. I hope to continue doing business in the long-term future and I will most definitely recommend your services to my colleagues and to my new hosting and design clients if they are also in need of a merchant account.

Thank you again and much continued success.

Sincerely,

Kim Carter
President
Keystrokes, Inc.
www.keystrokes.com

Daryl,

I just wanted to thank you and Merchant Support Network for your excellent service. You were patient with my questions and prompt with your follow up. I wish all of the vendors I spoke with concerning merchant accounts, and there were several, had been so pleasant and professional. As a business owner and a person with considerable customer service experience I wish I could deal with people like you all the time. Thanks for working with me to get this done!!!

Kindest regards,
J. Jones

Professional References:

Jeff Marcous, Vice President Sales
Authorize.Net - Provo, Utah

Sheryl Hawk
Kurant - San Francisco, CA

Mark McLaughlan, VP, Sales & Business Development
Verisign - Redwood Shores, CA

Ryan Fenley, Executive Sales Manager
GO software - Savannah, GA


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