Voice Authorization Center:
Please contact when your terminal says “Call Center” or when initiating a “Code 10” verification on suspicious transactions:
Visa/MasterCard: 800-291-4840
American Express: 800-528-2121
Discover Card: 800-291-4840
Have your merchant numbers ready.
Sales Department:
Merchant Accounts, Check Services, Equipment, Gift Cards, Age Verification
sales@merchantsupport.com
Customer Service Department:
Statement & billing questions, batch & deposit information, bank account changes, name changes, additional locations
customerservice@merchantsupport.com
Technical Support Department
Terminal help desk, adding new card types, repairs
techsupport@merchantsupport.com
Shipping & Supplies
Paper, Ribbons, Imprinter Slips, Ink, supplies for your POS terminal
supplies@merchantsupport.com
Risk Management Department:
Please report any fraudulent sales, suspicious activity, or sales that exceed your processing estimates
risk@merchantsupport.com
ISO Relations Department:
Independent Sales Offices and Agents will have more detailed support and information available. If you do not have access to this system please contact your Relationship Manager.
careers@merchantsupport.com
